Refunds and Cancellation Policy

1. Eligibility for Refunds

For Digital Downloads, refunds will not be issued unless there is a clear defect in the file.

2. Requesting a Refund

Customers must request a refund within 7 days of purchase.
To initiate a refund, customers should contact our support team at contact@savage-serenity.com with their order number and reason for the refund request.

3. Processing Refunds

Once a refund request is approved, the refund will be processed within 5-7 business days back to the original payment method.
Please note that processing times may vary depending on the payment provider.

4. Non-Refundable Items

Any items marked as “non-refundable” at the time of purchase are not eligible for refunds.
Gift cards and promotional items are also non-refundable.

5. Changes to the Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page.

1. Cancellation and Refund Policy

Customers can cancel their booking and request a refund up to 72 hours before the scheduled event or coaching session.
Refund requests made within 72 hours of the event or session will not be eligible for a refund.

2. Requesting a Refund

To request a refund for event bookings or coaching services, customers should contact us at contact@savage-serenity.com with their order number and cancellation request.

3. Processing Refunds

Approved refunds will be processed within 5-7 business days back to the original payment method.
If the event is canceled by us, all ticket holders will receive a full refund.

4. Rescheduling

Customers may reschedule their booking at no additional cost if they notify us at least 48 hours before the session.

5. Non-Refundable Fees

Any fees for additional services or materials that were not part of the original booking are non-refundable.

6. Changes to the Policy

We reserve the right to modify this policy at any time, and any changes will be communicated via email and posted on our website.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@savage-serenity.com

Only regular priced items may be refunded. Sale items cannot be refunded.

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